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Returns & Exchanges

Miami Investment America LLC is proud to offer hassle-free returns and exchanges. If you are not completely satisfied with your purchase for any reason, you can return it within 30 days of purchase for a refund or exchange (subject to the terms below). Simply return your purchase in the original packaging with all contents (including product manuals, accessories and warranty information) and your original receipt or packing slip.

Exceptions to Return & Exchange Policy

Non-returnable Items

Certain products and services may not be returned or exchanged, including the following:

  • Labor, delivery and/or installation services
  • Activation and services fees associated with subscription-based services
  • Personalized items
  • Items that have been damaged through intentional or accidental abuse

Furniture

If you need to reschedule or cancel your furniture delivery, please contact us within 48 hours before your scheduled delivery. Upon delivery, carefully inspect each piece of furniture. Any visible damage must be noted on your delivery receipt at the time of delivery or reported to Customer Service within 3 days after your delivery. We will make arrangements for a qualified technician to come to your home to repair your furniture to “like new” condition or exchange it if such repair is not possible. If you decide to return the furniture for preference reasons, you must contact Miami Investment America LLC Customer Service within 3 days after your delivery, and we will allow a one-time exchange for another product of equal or greater value (you will pay any difference in price). Delivery fees are non-refundable, and a redelivery fee will be charged on all exchanges. This policy is for in-home deliveries only. No returns or exchanges will be permitted on furniture picked up at the store, so please inspect your furniture before you take possession..

Special Orders

Special Order returns or cancellations are subject to a 15% restocking fee. Special Order items are items not generally carried by Miami Investment America LLC and/or which require that an order be placed directly with the manufacturer or distributor.

Professional Offers / Bundles

If you return an item bought as part of a bundle or with a promotional discount or free item and you do not return everything, your refund or exchange may be reduced by the value of the discount or free item. In the event of a return of items purchased in connection with a promotional or reward card or mail-in rebate, all or a portion of the card or rebate amount may be deducted from any refund or exchange.

Restocking Fees

Where all conditions for returning or exchanging a purchase are not met (e.g., you do not have original packaging or accessories), Miami Investment America LLC may, in its discretion, permit the return or exchange of the purchase subject to a minimum restocking charge of 15% of the purchase price (unless prohibited by law).

How To Return or Exchange Your Online Purchase

There are one way to return or exchange your online purchase. Either return or exchange it by mail within the applicable return or exchange period.

Return or Exchange By Mail

You can also return or exchange your online purchase by mail by following the 3 easy steps below:

  1. First, contact Customer Service at 1-305 9246267 to obtain a return merchandise authorization number (RMA#) and for information on where to ship your return.
  2. Next, pack all of the original packaging together including: product (must have the original manufacturer box or carton); all original packing materials; manuals; accessories and warranty information. Include inside the box a paper with the RMA# and order number. Include the RMA# on the outside of the box as well.
  3. Ship it. So that you have proof of delivery, we recommend that you return items via UPS ground or insured USPS. Freight charges are your responsibility, unless the product was damaged, defective or the wrong item was shipped, in which case, we will credit you for all reasonable freight charges.

Refunds

With a few exceptions, refunds will be made using the same payment method as the original purchase. Refunds over $250 will be made by check within 30 business days if the original purchase was made with cash. If the original purchase was made using a credit card, debit card, the refund will be given using the original account. PayPal refunds will be made by check within 30 business days.

We reserve the right to ask for a valid government-issued photo ID in connection with any return or exchange.

Assistance

If you need help with returns or exchanges, please contact Customer Service at 1-305 924 6267

Customer Service Hours of Operation:

  • Monday-Friday from 8am - 7pm EST
  • Saturday from 10am - 7pm EST
  • Sunday from 10am - 6pm EST